Shipping & Returns

Shipping & Returns

How much does shipping cost?

We offer free shipping on orders $15.00 or more. For orders under $15.00, shipping costs $5.00. Need it faster? Choose expediting shipping for $15.00. Shipping only available in the United States.

What is your return policy?

We love the products we make and think you will, too. If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund. 

In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package. 

Please note that we’re not able to accept returns or exchanges for individual mini and travel size products. In addition, expedited shipping fees and Native digital gift cards are non-refundable.

How can I track my order?

You can track your order with your order number here.

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.

How long will it take to get my package?

We ship all orders within one to two business days. Your package will arrive 3-7 business days after shipping. If you purchase expedited shipping your package will arrive two business days after it is shipped.

Can I expedite my order?

Yes!

We offer UPS 2 Day Shipping within the United States for $15, regardless of the size of your order. This allows for you to receive your package 2 business days after it is shipped. Expedited shipping fees are non-refundable. Please note that if you are shipping to Hawaii, Alaska, PO Boxes, or a U.S. Territory, expedited shipping may take additional time but will be faster than our free shipping method.

Do you allow for exchanges?

Yes! Exchanges are available on your first order from Native for 30 days after you receive your package. If you are interested in exchanging your deodorant, send a note to [email protected]. 

Please note that exchanging your deodorant will void the return policy. In addition, we’re not able to accept exchanges for mini and travel size products.

What currency does Native accept?

Native products are shown in USD (U.S. Dollar). We accept Visa, Mastercard, Amex, and Paypal.

Why are you no longer shipping to the EU & UK?

We’re so thankful for all the support we’ve received from customers in the EU & UK. However, shipping across the pond hasn’t always been easy and we want to do the work to make this better. Our team is currently working to make some adjustments to our website, and we are reworking some of our internal processes to improve the delivery experience for customers in EU & UK. Unfortunately we have to pause shipping to these countries while we implement these changes.